Tue, 24 May

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Online Workshop

Understanding Customer Journey Mapping

Customer Journey Mapping can help you understand the pain points for both customers and staff. In this 1 hour practical workshop Georgia Heath and Chad King will guide you through the steps to map customer journeys using local government case studies.

Understanding Customer Journey Mapping

Time & Location

24 May, 10:30 am – 11:30 am ACST

Online Workshop

About the event

In this workshop for local government you will learn the basics of customer journey mapping and how to use it in your own team. Customer journey mapping is a useful tool to help improve processes to provide better community outcomes, reduce staff frustration and will often lead to reduction in the time and administration it takes to complete a task. 

This workshop is for anyone working in local government but will be particularly useful to those in customer care, community services, planning, environmental health, animal management and governance. It is also useful to those managing customer facing processes for outdoor workforces.

Georgia Heath is a customer experience specialist and is an accredited IAP2 community engagement practitioner who focusses on local government service improvement. Chad King is an urban planner who uses human centred design to provide better community outcomes, particularly in areas that are heavily regulated.

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