SERVICES
Smart Cities Strategy
Digital Transformation
We combine our experience in urban planning, ICT strategy and startup thinking to provide unique smart cities services. Whether you are looking for a big picture strategy or a specific project we will help you to make sure that your smart cities goals are technologically sound, meet economic development goals, improve service efficiency and transform the experience of your community.
No matter how big or small your project is we can help you to transform and digitally enable your service delivery. Talk to us about our complete services including service redesign, project management, vendor management, change management and system continuity. We specialise in medium to large scale digital transformations in local government, statutory bodies and the not-for-profit sector.
Service Innovation
ISO 37120 (Smart Cities)
Are you wanting to create a new service to solve a problem? Do you want to re-design an existing service using a human-centred or technology enabled approach? We can help you and your team to create innovative new services or provide you with an end-to-end bespoke solution.
We can help you prepare your organisation to meet ISO 37120 including implementation advice, independent gap-analysis audits, transition planning and specialist advice.
Human Centred Design
Community Engagement
Our human-centred design approach will help you to identify new opportunities and ways of doing things for your community or your staff. We can help you to design a process or provide a complete solution for your human centred design approach.
We are certified IAP2 community engagement practitioners. We can help you to design, implement and evaluate your community engagement activities.
Customer Experience
Training and Workshops
We can help you to design and implement better experiences for your customers and staff. We provide services for all stages of your customer experience journey including strategy, user journey design, system design, change management, staff training, evaluation and benchmarking.
We can provide in-house training, design hackathons, workshops and events for your community and your staff. Talk to us about an individual solution or join one of our public courses.